1. Home
  3. Return Policy

Return Policy

Return Policy

Returns are accepted within 30 days of purchase. Return shipment fees on items valued over $50 are FREE and the label is provided by Smarttek. To return items valued $49.99 and under you may purchase a shipping label from the carrier of your choice.

To start the return process please visit this page: Order Information

All returns are subject to inspection and must meet the following requirements:

  1. Products must be returned with all the original manufacturer’s packaging and box contents, undamaged and unmarked. This includes box inserts, accessories, and warranty card.
  2. UPC codes must not be cut from the packaging.
  3. All products must be mailed inside an outer box/container and adequately protected from damage during transit.
  4. All free gifts must be returned with the main item. If these free gifts are not returned, the value of those items will be deducted from your refund.

Once the item is returned to us and passes inspection, you will receive an email notification that your return has been processed. Any refund will be issued within 3 to 5 business days. Please allow 7 to 10 days for a refund to show in your account or on your credit card. SmartTek Trading reserves the right to refuse returns, refunds and/or charge a restocking fee for any product that does not comply with the information found in this return policy.

Holiday returns
We understand that every gift can't be perfect. Shop with the comfort of our courteous holiday Extended Return Policy. Items purchased from 11/1/2023 - 12/25/2023 can be returned until 1/31/2024. All other return conditions still apply.
*Note: all returned items must reach us by 1/31/2024 to be considered for our policy.

 

Is your item damaged?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact CS@smarttektrading.com with your order number and a description of the damage.

What cannot be returned?
All Final Sale merchandise cannot be returned.

What happens if there is a pricing or website listing error?

While we strive to ensure complete accuracy on our website, errors do sometimes occur. If the price of a product (or products) is higher than what was displayed, we will cancel your order and notify you of the cancellation. For other website errors, we reserve the right to cancel your order on a case-by-case basis as needed. You will always receive a cancellation notification.